Total quality management practices

In this book the most important is the effectiveness of total quality management initiatives that result in sustainable competitive advantage and enhanced business performance have been a major subject of interest for business and academia. Total quality management is about continuous organisational success based on customer satisfaction and the contribution of all employees constantly working to enhance organisational processes, services, and products. This study investigated total quality management practices, quality culture, and their relationships with competitiveness among Saudi Arabian contractors. Specifically, the study examined the role of quality culture in mediating the relationship between total quality management practices and competitiveness. Thus, a quantitative approach using the survey method was employed. The key findings were the confirmation of significant relationships between all total quality management practices and competitiveness, significant relationships between total quality management practices and quality culture, and a positive relationship between quality culture and competitiveness.

Autorentext

Faihan Mosaad Saud Al-Otaibi was born in Saudi Arabia on 21st August 1971. He completed PhD (2013) on Business Administration-Total Quality Management from University Utara Malaysia.