TOTAL QUALITY MANAGEMENT

Total quality management tools presented in this book can be used by management to assess the level of quality management implementation and overall performance assessment in organizations. For example, corporate organizational leaders wanting to implement quality management initiatives can conduct an in-depth self-assessment to determine the extent to which managers within their organizations understand how, what, and why total quality management practices enhance performance. This book provides an appropriate step-by-step approach for such an evaluation.

Autorentext

Professeur adjoint de gestion, Université Debre Berhan, Debre Berhan, Éthiopie