Towards the Enhancement of TQM Implementation in SMEs

In developing countries, particularly for Small and Medium sized Enterprises (SMEs), TQM acts as a philosophy of continual improvement through a systematic, integrated, consistent, and organizational wide perspective. Unfortunately, SMEs contribution to growth and employment is constrained by limited access to finance, restrictive business environment with strong incentives for informality, poor management and technical capacity, and difficult access to information. Hence, a scenario-based measurement instrument is presented to overcome these shortcomings and to ensure the comprehension of its content on behalf of respondents, through which the TQM adequacy and successful implementation could be achieved, implicitly for the Egyptian SMEs manufacturing sector.

Autorentext

Mona graduated from College of Management & Technology in Arab Academy for Science & Technology in Alex, Egypt, with B.Sc. in Business Administration (marketing and finance) and earned a M.Sc. in Total Quality Management, and a Ph.D. in Performance Measures. Current occupation is Assistant Professor in Finance & Accounting department (FAD),CMT,AAST