Vulnerable Consumers and the Law

This book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors in the field of consumer law and access to justice. This book will be suitable for both students and practitioners, and all those with an interest in the justice system.

Autorentext

Christine Riefa is a Reader in Consumer Law, Brunel University. ** Séverine Saintier** is an Associate Professor in Commercial Law, Exeter University.

Inhalt

Foreword by Mary O'Hara 1. In search of (access to) justice for vulnerable consumers; 2. Economic theory and consumer vulnerability: Exploring an uneasy relationship; 3. A Universal Perspective on vulnerability: International Definitions and Targets; 4. The legal definition of 'vulnerable' consumers in the UCPD: benefits and limitations of a focus on personal attributes; 5. Vulnerable consumers in financial services and access to justice: the regulatory response; 6. Regulating the consumer credit market protecting vulnerable consumers; 7. Vulnerability in the UK Energy Market; 8. Using 'stokvel' community values to combat financial exclusion; 9. The role of voluntary standards in improving outcomes for consumers in vulnerable situations; 10. Improving courts and ADR to help vulnerable consumers access justice; 11. ODR and Access to Justice for vulnerable consumers: the case of the EU ODR Platform; 12. Consumer ADR in the European Union and in Portugal as a means of ensuring consumer protection; 13. Online Dispute Resolution of Consumer Disputes, Vulnerable Consumers and New Technologies; 14. Using claims management as a method to help consumers on low income; 15. The way forward: for an 'inclusive' access to justice to protect vulnerable consumers