Work Habits of Call Center Agents and Their Implications

In today's challenging competition among businesses in different types of industries, call centers play an important role as a tool commonly used by organizations to outsource workload overseas. One of the major reasons is for a business to remain in the competition arena against other competitors particularly those in the same industry. This type of strategy not only benefits the business itself but also third-world countries overseas. It offers individuals in a certain country job opportunities as call center agents with promising monthly salary. This study investigated the benefits of being a call center agent, its health implications and work habits as such.

Autorentext

Prof. Rabel B. Catayoc was an HR Practitioner in distribution and manufacturing industries. Currently he is a full time college instructor. He earned his Bachelor's degree in business administration major in Human Resource Development Management (BSBA-HRDM) at Capitol University (CU) and Master in Business Management (MBM) at the same school.