Work Progress Feedback and Employees Performance in Organizations

Work progress feedback has played a critical role in creation of a conducive and harmonious relationship in organizations all over the world. Indeed it is one factor that is essential in enhancement of service delivery in organizations. Work progress feedback is the process of providing credible and factual information regarding aspects of employees' performance or understanding in order to help them meet individual, group and organizational goals. The general objective of the study was to establish whether there is a relationship between work progress feedback and employees' performance. Specific objectives of this study were specificity of work progress feedback; mode of work progress feedback and timeliness of work progress feedback on employees' performance. The study findings revealed that timeliness of work progress feedback and mode of work progress feedback have positive and significant effects on employees' performance while specificity of work progress feedback was found to have a positive but insignificant effect on employees' performance.

Autorentext

Beauttah Mwangi has a Masters in Human Resource Management & a Bachelors in Business Management (Karatina University) as well as a Diploma in Human Resource Management (University of Nairobi). Currently working as the customer relations officer with Mathira Water & Sanitation Company (MAWASCO) as well as a part-time lecturer at Karatina University.