Working with Involuntary Clients

Many social workers, probation officers and others in the human services are employed in positions where they deal with involuntary clients. The new edition of this successful book provides an accessible and practical guide for managing difficult and sensitive relationships and communicating with reluctant clients.

Autorentext

Chris Trotter is Emeritus Professor in the department of social work at Monash University, Australia and Director of the Monash Criminal Justice Research Consortium. Prior to his university appointment he worked for 20 years as a child protection worker, probation officer and manager. He has undertaken more than 30 funded research projects and has more than 100 publications, including three sole-authored and eight edited books. He has a strong international reputation, particularly for his work on pro-social modelling and evidence based work with involuntary clients. Professor Trotter has been invited to more than 15 different countries to present conference plenary sessions and workshops.

Inhalt

1.Introduction. 2.What works and what doesn't?. 3.Role clarification. 4.Promoting pro-social outcomes. 5.Problem-solving. 6.The worker-client relationship. 7.Working with families. 8.Evaluation. 9.Appendix - Principals of effective practice.